Project Homeless Connect Salt Lake City is a one-day event that provides individuals and families experiencing homelessness access to vital services such as housing, medical and dental care, bike repair, haircuts, foot care, pet care, veterans services and much more. The goal is to provide as many services as possible in one day and in one location to those in our community who are at-risk.

Come be a part of a meaningful experience as a volunteer at Project Homeless Connect. Opportunities include being a guide to a homeless client throughout the venue, check-in and check-out, event operations, and distribution of goods.

 

Volunteer registration for PHC 2018 is now closed.

Please follow us on Facebook to learn how to volunteer for PHC 2019 https://www.facebook.com/phcslc/

 

VOLUNTEER OPPORTUNITIES

Read below for descriptions of the diffrerent job opportunities for volunteers

 
 

Additional Assistance Crew

Reports to Check-in Lead. Supporting clients who may require additional assistance with reading, writing, mobility (ie pushing a wheelchair, etc.) to ensure clients feel supported and able to access all services they desire.

Client Arrival Lead

Reports to Flow and Logistics Manager. Wayfinding, queue management and general client assistance. Pairs of volunteers will be outdoors on surrounding blocks guiding participants to the Salt Palace. In addition, some volunteers will be placed at all entrances to the Salt Palace to direct participants to the main entrance to Project Homeless Connect.

Flow and Logistics Manager

Reports to Event Director. Oversees Arrival Process Leads and Crew in tasks such as wayfinding, queue management and general client assistance. Pairs of volunteers will be outdoors on surrounding blocks guiding participants to the Salt Palace. In addition, some volunteers will be placed at all entrances to the Salt Palace to direct participants to the main entrance to Project Homeless Connect.

Client Arrival Team

Reports to Flow & Logistics Manager. Wayfinding, queue management and general client assistance. Some pairs of volunteers will be outdoors on surrounding blocks guiding participants to the Salt Palace. In addition, some volunteers will be placed at all entrances to the Salt Palace to direct participants to the main entrance to Project Homeless Connect.

Bag Check Team (shared role with Line Manager)

Reports to Bag Check Lead. Volunteers in Bag Check are responsible for greeting participants as they enter the event venue and helping to provide a secure space to store their personal belongings. This service is vital at events so that we are able to keep the main arena clear of larger items.

Bag Check Lead

Reports to Arrival Process Manager. Oversees volunteers in Bag Check who are responsible for greeting participants as they enter the event venue and helping to provide a secure space to store their personal belongings. This service is vital at events so that we are able to keep the main arena clear of larger items.

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Bike and Cart Repair

Reports to Arrival Process Manager. Support service providers who will be conducting repairs on client bicycles and carts. Answering client questions and other general support to both clients and repairmen.

Bike and Cart Valet

Reports to Arrival Process Manager. Assist clients in checking their carts, bikes or other large items at the garage valet. Distributing tags for identifying belongings. This position requires attention to detail.

Breakfast Cooks

Reports to Breakfast Manager. Breakfast will be provided breakfast for our clients from 8-9:30. Breakfast volunteers will be cooking and serving a basic breakfast and inviting clients to cross the street and attend the main event.

Breakfast Manager

Breakfast will be provided for our clients from 8-9:30. Breakfast volunteers will be cooking and serving a basic breakfast and inviting clients to cross the street and attend the main event.

Breakfast Servers

Reports to Breakfast Manager. Breakfast will be provided for our clients from 8-9:30. Breakfast volunteers will be cooking and serving a basic breakfast and inviting clients to cross the street and attend the main event.

Check-in Crew

Reports to Check-in Lead. Check-in volunteers greet clients, record their name and arrival time on their intake form and connect them with a volunteer who escorts them to the connection lounge where they meet their client guide. Check-in volunteers will be seated. Friendliness and good communication is helpful for this role.

Check-in Lead

Check-in Lead oversees a team of volunteers who greet clients, record their name and arrival time on their intake form and connect them with a volunteer who escorts them to the connection lounge where they meet their client guide. Check-in volunteers will be seated. Friendliness and good communication is helpful for this role.

Check-out and Data Entry

Check-out is the final stop at PHC events. Check-out volunteers work one-on-one with participants to ensure they have received the services they need. Volunteers also ask for honest feedback from participants about what is working well at Project Homeless Connect, what may need improvement, and what additional services they would like to see. Data entry volunteers ensure that all fields are complete on each client's form before checking out and spend part of their shift entering the data into the online database, including volunteer evaluation and service provider evaluation forms in addition to client information.

Clean-up Team

Come and help us breakdown the event! Duties include: breaking down and stacking tables and chairs, collecting signs, stacking barricades, cleaning up and sweeping, dismantling tents, and other tasks as assigned. The ability to lift and/or carry up to 35 lbs is helpful.

1-on-1 Client Guides

Client Guides are the first point of contact for participants at the event. This role is crucial in helping to engage participants, and to make them feel welcome. Volunteers will escort participants from Check-In to their first service area and help them to navigate the venue throughout the event. Volunteering as a Client Guide is a great way to introduce yourself to our program and gain a broad understanding of the services available at our event.

Client Hospitality

Located in the Connect Lounge, these volunteers are available to answer any questions about services or the event in general. Primary focus is putting clients at ease as they first arrive.

Drivers

Driving shuttle vans to specific locations around town to pick up clients and transport them to the event.

Volunteer Check-in

Check in all volunteers as they arrive and ensure they know their role. Distribute t-shirts and name tags.

Exit Lane Volunteer

Reports to Arrivals Process Manager. Oversees the flow of homeless clients as they gather their final supplies and donations and pass through the check-out station. Helps clients navigate to the bag check station to pick up bags and items as necessary.

Info Desk, Lost & Found

Reports to Arrivals Process Manager. Stationed at centrally located info table. Available as a communication check-point to answer any general questions from volunteers, service providers or event participants. Manages any lost and found items.

Interpreters

Interpreters at our event help participants communicate their needs to service providers in a number of areas, notably Check-In, Medical, and Check-Out. Interpreter volunteers make it possible for many of our non-English speaking participants to connect with services.

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LINE MANAGER

As clients enter the Salt Palace, line managers help direct clients to the lines that lead to Client Check-in. Line managers also help assist clients with any needs while they're waiting in line (such as a chair, answering questions, or simply making conversation to help pass the time), and directing clients at the front of the line to the next available check-in volunteer. 

Logistics Crew

Reports to Logistics Lead. Duties include responding to needs of service providers such as arranging tables and chairs, hanging signs, placing barricades and cones, and other set-up tasks as assigned to ensure a smooth flow of traffic and service access. The ability to lift and/or carry up to 35 lbs is helpful.

Logistics Lead

Reports to Event Manager. Assist with set-up and break-down. Duties include leading logistics team in responding to needs of service providers such as arranging tables and chairs, hanging signs, placing barricades and cones, and other set-up tasks as assigned to ensure a smooth flow of traffic and service access. The ability to lift and/or carry up to 35 lbs is helpful.

Peer Support

Line Managers (shared role with Bag Check)Reports to Arrivals Process Manager. Assists with managing intake lines which includes greeting clients and directing them towards the intake tables. Works closely with logistics team.

Ride-along Crew

Reports to Street Outreach Lead. Ride in mini-vans with a driver to specific, predetermined locations around downtown to talk with homeless people, tell them about Project Homeless Connect, and offer to transport them directly there. Must be outgoing, friendly and have good communication skills.

Service Area Crew

Reporting to the Service Area Manager, Service Area Crew assists with specific service offerings to our client in the following areas: Food, hygiene & clothes distribution; housing services; Dental; Medical; Mental Health; Vision; Education & Vocational; Wellness & Self-care; Women's Health; Community Services; Veteran Services; Legal & Financial. This team also coordinates Client Service appointments to ensure clients and providers are being well-paced and getting proper support to avoid bottlenecks. PLEASE NOTE: Often a standing position, some lifting is possible.

Service Area Reception

Many services will need to have appointments made at the event. The Service Area Reception volunteer will monitor wait times, answer service-specific client questions and possibly set up appointments for services.

Set-up Crew

Reports to Logistics Lead. This role is crucial to the success of our event! The morning of the event volunteers are needed to assist with set-up. Duties include: arranging tables and chairs, hanging signs, placing barricades and cones, and other set-up tasks as assigned. The ability to lift and/or carry up to 35 lbs is helpful.

Street Outreach Crew

Pairs of volunteers will be outdoors on surrounding blocks guiding participants to the Salt Palace. In addition, some volunteers will be placed at all entrances to the Salt Palace to direct participants to the main entrance to Project Homeless Connect.

Street Outreach Lead

Oversees all street outreach efforts including pairs of volunteers who will be outdoors on surrounding blocks guiding participants to the Salt Palace. In addition, some volunteers will be placed at all entrances to the Salt Palace to direct participants to the main entrance to Project Homeless Connect.

Transition Crew

Transition volunteers work directly with the check-in team. Once a client has provided their name and received a service form, the check-in volunteer notifies the next waiting client guide to come be paired with the client. Transition volunteers have a similar role to line managers, but work behind the check-in station interfacing between check-in volunteers and client guides.

Volunteer and SERVICE Provider Data Entry

All volunteers and service providers complete evaluation surveys upon completion of their shift to rate their experience and what could be improved for the next Project Homeless Connect. Data entry volunteers are responsible for keeping all responses confidential as they accurately enter the surveys into the online database.

Volunteer Management Coordinators

Volunteer Management Coordinators will welcome and sign in volunteers the day of the event. Duties include directing volunteers to the appropriate registration line, signing them in, handing out volunteer t-shirts, and providing information about volunteer shifts.


Come make a friend and make a difference. Volunteer Registration is now closed. Please follow us on Facebook and watch for volunteer opportunities in 2019 https://www.facebook.com/phcslc/.

Save the date and location:

October 12, 2018
9:00 am to 3:00 pm
Salt Palace Convention Center
Hall 5

Questions? Contact Anna Smyth at anna@phcslc.org.